The Fish Tank Support Centre is the main place for account help, gameplay issues, bug reports, player reports, and appeals. Start in the correct route so staff can review your request properly and keep sensitive cases private.
Each route asks for different information because support requests, reports, bug reports, appeals, and account issues are reviewed differently. Choose the correct category first and include the details staff need from the beginning.
Open one of your tickets to review the timeline, current status, replies, and any staff updates in one place.
Fish Tank uses separate routes for general support, bug reports, player reports, appeals, and account issues so each case can be reviewed with the right level of detail and the right staff visibility.
Start with the category that actually fits the issue so your request goes straight into the right workflow.
Names, dates, screenshots, and direct context help staff review the case faster than repeated short replies.
Staff work through cases based on category, severity, and availability. Duplicate submissions usually slow the process down.
Cases waiting to be picked up by a member of staff.
Cases where staff already replied and the next action is with the player.
High or urgent cases that should be reviewed first.
Select a ticket to claim it, update its status, adjust priority, or post a visible staff reply for the player.
Short, vague messages slow reviews down. Clear explanations with relevant context help staff understand the issue first time.
General support, bug reports, reports, appeals, and account issues all need different information and different review paths.
False, misleading, or malicious reports may lead to action instead of help, especially where evidence is intentionally withheld or altered.
Support works best when tickets remain calm, readable, and focused on the issue rather than public arguments or repeated staff pings.
Some questions are answered faster through the website itself. Use the public pages below before opening a ticket if you need general information rather than a private review.